JOB BRIEF
Under direct supervision, the Dairy Deli Frozen Clerk will provide friendly, courteous, and helpful service. This position will assist customers, clean display cases, and clean shelves. They will also clean, fill and rotate the self serve displays within the Dairy Deli Frozen Department.
DESCRIPTION OF TASKS:
The Dairy Deli Frozen Clerk begins the shift by assessing the department and checking for product expiration dates. The clerk will properly face and restock the department by utilizing various metal carts to obtain product from the refrigerated and dry stock areas. The metal carts are also used to carry product when rotating product within the department. This position will scan items with certain expiration dates and discount the products from the regular inventory. This person will also review ads and ensure there is adequate product available for the forthcoming ads. If necessary, orders will be placed for more product to meet the needs of the ads. As time permits, this position will also organize the back refrigerated and dry stock areas.
DUTIES AND ESSENTIAL FUNCTIONS:
• Provides customer service in a friendly, fast, and efficient manner.
• Assists the Dairy Deli Frozen Manager maintaining correct merchandising schematics, properly displaying merchandise, rotation, and cross-merchandising.
• Checks dates on all dairy and frozen items.
• Handles all damaged and spoiled products according to company policy and assists in controlling the level of damaged goods.
• Follows department sanitary procedures and work methods to extend product life cycles.
• Adheres to all company and Dairy Deli Frozen Department operation standards, policies, and procedures.
• Follows health, safety, and sanitation standards.
• Performs other duties and responsibilities as required or requested.
EDUCATION/TRAINING/EXPERIENCE/LICENSE REQUIRED:
Experience
Dairy Deli Frozen experience is a plus.
Preferred Field of Expertise
• Ability to follow company customer service procedures.
• Demonstrated prior customer service skills or related experience.
• Ability to interact with customers and coworkers.
• Ability to understand and follow directions.
• Ability to multi-task in a fast paced environment.
Skills
Communication- written and oral skills (Bilingual English/Spanish a plus)
Problem identification and resolution.

PHYSICAL DEMANDS: The physical demands described are representative of those that must be met by an employee to successfully perform the essential function of this job. Fiesta Mart is an Equal Opportunity Employer. Reasonable accommodations may be made as needed to enable individuals with disabilities to perform
A. STANDING:
Continuously, throughout the shift while stocking and facing product, loading and unloading carts.

B. WALKING:
Continuously, throughout the shift, while moving within the department, going to the back stock areas and replenishing product.

C. SITTING:
Very Rarely
D. CLIMBING:
Intermittently, throughout the course of the shift, utilization of a step stool or a two step metal step stool with locking wheels may be necessary to access higher level product or the top of display cases.
E. BENDING:
Continuously, throughout the day while loading and unloading product, shelving products, facing products, and cleaning.

F. KNEELING:
Rarely, while stocking, facing or cleaning items, or shelving product.
G. LIFTING:
Under 10 lbs. – Continuously, smaller items such as individual products.
11 to 25 lbs. - Continuously, larger dairy deli frozen products
26 to 40 lbs. - Frequently, boxes of various dairy deli frozen product are often in this weight range.
41 to 55 lbs - Less Frequently, boxes of product such plastic jugs of juices.
Over 55 lbs. - Less Frequently, larger crates or flats of product such as milk or juices.

H. CARRYING:
Under 10 lbs. – Continuously, moving smaller items from carts to display cases.
11 to 25 lbs. - Continuously, moving larger dairy deli frozen products from carts to display cases.
26 to 40 lbs. - Frequently, moving product boxes to the floor from the storage areas.
41 to 55 lbs - Less Frequently, moving larger product boxes onto the floor using metal roller carts.
Over 55 lbs. - Less Frequently, moving larger boxes from pallets in storage to the metal roller carts.

I. BALANCING:
Intermittently, while utilizing two different types of step stools.
J. PULLING:
Frequently, pulling roller carts of product around the department or storage area. Pull flats or boxes of product.
K. PUSHING:
Intermittently, pushing roller carts of product around the department or storage area. Push flats or boxes of product, or individual products.
L. CROUCHING:
Frequently, facing and stocking product. Cleaning shelving and storage areas.
M. STOOPING:
Frequently, facing and stocking product. Cleaning shelving and the storage areas.
N. REACHING:
Above shoulder height – Frequently, facing and stocking product. Cleaning responsibilities.
At shoulder height – Continuously, facing and stocking product. Cleaning responsibilities.
Below shoulder height – Continuously facing and stocking product. Cleaning responsibilities.

O. CRAWLING:
Very Rarely, while cleaning.
P. TWISTING:
Frequently, facing and stocking product. Cleaning the department and stock areas.

Q. EYE, HAND, FOOT COORDINATION:
Frequently, facing product. Opening boxes with box cutters. Using hand held scanner.
MACHINES, TOOLS, EQUIPMENT, AND WORK AIDS:
Roller carts, two step metal step stools with locking wheels, box cutters, manual pallet jack, scanner, apron, paper hat
WORKING AROUND MOVING MACHINERY:
Forklift, power pallet jack, manual pallet jack.
MATERIALS AND PRODUCTS:
Items consistent with working within a grocery store.
ENVIRONMENTAL CONDITIONS:
100% indoors: inside of the market, refrigerated stock area or dry stock area. Temperatures will range from 30 degrees to 95 degrees, dependent upon the stock area.
HAND COORDINATION: (when applicable)
Right hand, left hand, both hands, how often and how long.
Major hand - Dominant hand, continuously, throughout the day while performing all job duties.
Fine Manipulation - Less Frequently, while working with product and the scan gun.
Gross Manipulation- Frequently, holding product. While stocking or facing.
Simple Grasping- Continuously, holding various products or cleaning supplies.
Power Grip- Continuously, while moving larger items, rolling carts, or rolling bins.
NOTE: Additional responsibilities within the position’s purpose may be assigned. Fiesta Mart reserves the right to change this job description at any time based on business conditions and needs.
This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.